• There is no event in a vacuum. To understand what happens, look at the situation.
    • What people do reflects the culture. Culture is established by its leaders. What people do is information about the leaders.
    • Because the company’s culture determines productivity and profits, it is the real bottom line.
    • In most US companies the human side is undeveloped. The national annual production loss is many $trillions.
    • Don’t involve people just to solve problems. Use problems and problem-solving to involve people.
    • The purpose of human systems is to serve people. If people are the subject, not the object — if people are put first — enthusiasm and high productivity will follow.

 

cc 114 — © Barry Phegan, Ph.D.