First, Understand Who Has The Problem

A person with a problem is motivated to do something about it. Yet strangely we often take people’s problems from them and give them to people who are not motivated. Example — Warehouse Gridlock! It was 8:00 am on the first day of my monthly consulting visit to this...

Aligning Your People

  Culture is like a magnetic field aligning everything in it. If people are not aligned all you need do is change the magnetic field, i.e. the company’s culture, and they’ll all be aligned. That may sound overly simple, but it’s true. It’s the doing...

The Structure of Culture, The Five Levels

  You don’t need to know the structure of your brain or personality to change your attitude and behavior. Similarly, you don’t need to know the structure of your company culture in order to change it. However for those managers who’d like to...