Resistance is a symptom of something else. Unless you get to the cause you will spend endless time trying to manage the “resistance” symptom. Change is Natural Change is natural in this world. Evolution itself is a response to change. We naturally respond to a...
My partner and I had an initial three day visit with a new client in the Midwest. The company’s workforce was overworked and demoralized. Turnover exceeded 80%. The managers wanted to improve morale and help new hires and temporary employees quickly become...
A person with a problem is motivated to do something about it. Yet strangely we often take people’s problems from them and give them to people who are not motivated. Example — Warehouse Gridlock! It was 8:00 am on the first day of my monthly consulting visit to this...
Internal competition often works against a good culture, against open communication, against success. No senior manager deliberately wants to close down communications, but competition in a leadership team can stifle openness throughout the company. Most...
Culture is like a magnetic field aligning everything in it. If people are not aligned all you need do is change the magnetic field, i.e. the company’s culture, and they’ll all be aligned. That may sound overly simple, but it’s true. It’s the doing...
