When a group is involved in selecting its own leader, you get the best candidate and a motivated, committed team. This process also demonstrates desirable cultural values. “My lead manager suddenly resigned and I am looking for a replacement.” In...
A person’s behavior is information about the person’s situation. Culture is the situation. To understand culture, look at what people do. To understand behavior, look at the culture. When something goes wrong: Don’t focus on the person as if...
When leader’s actions show that they take personal responsibility for safety, employees will act safely. Only With Trust Can You Discover the Truth It was 7 AM when Andy Brown, Vice President of U.S. Manufacturing arrived at his office. The night before there had been...
You don’t need to know the structure of your brain or personality to change your attitude and behavior. Similarly, you don’t need to know the structure of your company culture in order to change it. However for those managers who’d like to...
For many employees, what goes on in their head is not what they show through their words and actions. This split between thought and behavior is stressful and unproductive, a waste of company resources — bad for people and bad for business. One of the many...