A person with a problem is motivated to do something about it. Yet strangely we often take people’s problems from them and give them to people who are not motivated. Example — Warehouse Gridlock! It was 8:00 am on the first day of my monthly consulting visit to this...
When leader’s actions show that they take personal responsibility for safety, employees will act safely. Only With Trust Can You Discover the Truth It was 7 AM when Andy Brown, Vice President of U.S. Manufacturing arrived at his office. The night before there had been...
