Nick, the managing partner in a professional services firm, was irritated. “We have a 15-year employee who at first communicated very well and was promoted to Office Manager. In the last few years, he has begun to hold information too close to his chest....
A person’s behavior is information about the person’s situation. Culture is the situation. To understand culture, look at what people do. To understand behavior, look at the culture. When something goes wrong: Don’t focus on the person as if...
When leader’s actions show that they take personal responsibility for safety, employees will act safely. Only With Trust Can You Discover the Truth It was 7 AM when Andy Brown, Vice President of U.S. Manufacturing arrived at his office. The night before there had been...
Today most executives agree that a well-developed company culture is a formidable competitive asset. However, like all business decisions, the investment in developing your company’s culture should be weighed against the benefits. The pages below will help you...
For many employees, what goes on in their head is not what they show through their words and actions. This split between thought and behavior is stressful and unproductive, a waste of company resources — bad for people and bad for business. One of the many...
